Frequently Asked Questions
Location & Transportation
1. Where is Royal Park Hotel located?
Royal Park Hotel is located at 8 Pak Hok Ting Street, Sha Tin, New Territories, Hong Kong. The hotel sits in the heart of Sha Tin district, directly adjacent to New Town Plaza and connected to Sha Tin MTR Station — placing guests at one of the most convenient and well-connected locations in the New Territories.
2. Which MTR station is closest to Royal Park Hotel?
Sha Tin MTR Station (East Rail Line) is the nearest station and is directly accessible from Royal Park Hotel. The East Rail Line provides seamless connections to Kowloon (Tsim Sha Tsui is approximately 14 minutes away), Hong Kong Island, Hung Hom, and the border crossing at Lo Wu for Shenzhen (approximately 30 minutes). The MTR also connects directly to the Airport Express at Hong Kong and Kowloon stations.
3. How do I travel from Hong Kong International Airport to Royal Park Hotel?
Royal Park Hotel can be reached from Hong Kong International Airport in several ways. There are three practical routes to reach the hotel.
First, guests can take Public Airport Bus Route A46, which goes from the airport to Royal Park Hotel and takes about 40 minutes.
Second, guests can arrange the hotel’s limousine service to or from Hong Kong International Airport for a more direct transfer.
Third, guests can travel by rail, as the hotel is next to Sha Tin MTR Station and the official hotel information describes the property as having a direct MTR link to the airport area.
After arriving at Sha Tin MTR Station, the hotel is about a 5-minute walk from Exit A. Guests who prefer private transport may also take a taxi from the airport to the hotel. For the latest schedules and transportation arrangements, please contact the Concierge.
4. Is Royal Park Hotel connected to a shopping mall?
Yes. Royal Park Hotel is directly connected to New Town Plaza, one of Hong Kong’s largest and most popular shopping destinations. With hundreds of retail, dining, and entertainment options, New Town Plaza is immediately accessible to hotel guests.
5. Does Royal Park Hotel offer an airport limousine or transfer service?
Yes. Royal Park Hotel provides a chargeable limousine transfer service to and from Hong Kong International Airport. Public Airport Bus route A46 also operates a direct service between the hotel vicinity and the airport, with a journey time of approximately 45 minutes. Please contact the Concierge for limousine bookings and current schedules.
6. Does Royal Park Hotel provide free shuttle service to hotel guest?
Yes, Royal Park Hotel offers free shuttle bus service from / to hotel and Hong Kong West Kowloon Station (High Speed Rail Station) daily, which is convenient for guests to transfer to high-speed rail services to and from major cities in the Mainland. Please contact our Reservations team or concierge for reservation.
7. What popular attractions are close to Royal Park Hotel?
Nearby attractions include Che Kung Temple, Hong Kong Heritage Museum, Sha Tin Racecourse, New Town Plaza and scenic views of Shing Mun River. Guests can also explore the surrounding Sha Tin district for additional local attractions.
8. Are there public bus services near Royal Park Hotel?
Yes. Multiple public bus routes serve the Sha Tin district, with stops located minutes from the hotel. Shatin Central Bus Terminus is approximately 300 metres away. Airport Bus route A46 provides a direct service to and from Hong Kong International Airport.
Room Amenities & Features
1. What room types does Royal Park Hotel provide?
Royal Park Hotel provides various modern furnished guestrooms and suites, including Standard Rooms, Deluxe Rooms, Premier Rooms, Riverview Deluxe Rooms, Grand Quadruple Rooms, Grand Double Double Rooms and Suites — catering to solo travellers, couples, families, and business guests alike.
2. What in-room amenities are included in Royal Park Hotel guestrooms?
All guestrooms are equipped with air-conditioning, a flat-screen TV with IPTV service and satellite channels, a minibar, coffee and tea making facilities, a writing desk, soundproof walls, a private en-suite bathroom with a shower, a hairdryer, slippers, and complimentary toiletries. Complimentary Wi-Fi is available throughout the hotel. Select rooms also feature an in-room Nespresso coffee machine.
3. Does Royal Park Hotel provide free toiletries?
Royal Park Hotel provides hair conditioner, shampoo, body wash, body lotion, toothbrush, comb and cotton bud in room. Since Hong Kong government officially banned the free distribution of single-use plastic hotel amenities and plastic-bottled water, other items are available at the vending machine at 3/F, while water dispenser is available on guest floors.
4. Does Royal Park Hotel provide complimentary bottled water in the guestrooms?
Only Suites are provided with free canned water. In accordance with Hong Kong’s regulation on disposable plastic products, complimentary plastic-bottled water is not provided in guestrooms. Water dispensers are available on each guest floor and bottled water can be purchased from the vending machine on 3/F.
5. Are the guestrooms newly renovated?
Yes. Royal Park Hotel has completed a comprehensive renovation programme in 2023. All guestrooms now feature a fresh, modern design with concise aesthetics, improved lighting, and updated furnishings — offering guests a significantly elevated experience with contemporary comfort and style.
6. Do the guestrooms offer river or park views?
A selection of our newly renovated guestrooms offer scenic views of the Shing Mun River or Sha Tin Central Park. River view rooms are especially sought after for their tranquil, picturesque outlook. Please specify your view preference when booking to enquire about availability.
7. Are cots or extra beds available at Royal Park Hotel?
Yes. Cots and extra beds can be arranged upon request, subject to room size and availability. The maximum number of extra beds permitted per room is one. For rates and availability, please advise the hotel at the time of booking or before arrival to allow us to prepare accordingly.
8. Are accessible rooms available for guests with mobility needs?
Yes. Royal Park Hotel provides accessible guestrooms and facilities, including wheelchair access and accessible bathrooms. We encourage guests with specific needs to inform us at the time of reservation so that the most suitable room and arrangements can be confirmed.
9. What kind of plug do you use in Hong Kong? Does Royal Park Hotel provide travel adaptor or charging cables?
All guestrooms are equipped with British-style 13A (three-pin rectangular) power socket, USB and Type C charging ports. The household voltage in Hong Kong is 220 volts with British Standard plug.
Royal Park Hotel does not provide plug adaptors or charging cables in the guestrooms. According to the Electricity Ordinance (Hong Kong Law No. 406) and the Electrical Products (Safety) Regulation, all household electrical products supplied in Hong Kong must comply with safety standards. Guests can purchase adaptors or charging accessories from the vending machine on 3/F.
Facilities & Services
1. What recreational facilities does Royal Park Hotel offer?
Royal Park Hotel features a comprehensive suite of wellness and recreational facilities through Definition Health Club, including:
• Fully equipped Gymnasium — open daily 7:00 am to 10:00 pm • Thermostatic Swimming Pool — open daily 7:00 am to 9:00 pm (cleaning periods: 12:45 pm – 2:00 pm and 5:45 pm – 6:30 pm) • Nearby jogging or cycling track for outdoor running enthusiasts
2. Is the swimming pool heated?
Yes. Royal Park Hotel’s thermostatic swimming pool is temperature-controlled and available for year-round use. The pool is accessible to all in-house guests during standard operating hours.
3. Is there a 24-hour front desk?
Yes. Our front desk and guest services team are available around the clock, 24 hours a day, 7 days a week. Dial ext. 0 from your in-room telephone or visit the lobby reception for any assistance.
4. Is there a 24-hour concierge service?
Our dedicated Concierge team is available from 07:00-23:00 daily to assist with transportation bookings, restaurant and theatre reservations, city tour arrangements, car rentals, and limousine transfers to and from Hong Kong International Airport. Please dial ext. 0 from your room phone or visit the Concierge.
5. Royal Park Hotel provide luggage storage service?
Yes. Luggage storage service is available at concierge for pick up in same day. If you have next visit, maximum 2 pieces of luggage is available for storage.
6. Are laundry and dry-cleaning services available?
Yes. Royal Park Hotel offers in-room laundry and dry-cleaning collection services, as well as a self-service laundry facility for in-house guests. Collection schedules and pricing are detailed in the Laundry List. Please contact Housekeeping for assistance.
7. Is currency exchange available at Royal Park Hotel?
Yes. An automated currency exchange machine is available in the hotel lobby, providing fast and convenient foreign currency exchange for guests at any time of day or night.
8. Is there a baby care room at Royal Park Hotel?
Yes. A dedicated, private baby care room is available for nursing and nappy changes, making Royal Park Hotel a family-friendly destination for guests travelling with infants.
9. Is parking available at Royal Park Hotel?
Yes. Both valet parking and self-parking options are available at Royal Park Hotel. The hotel also features MARSBU Pay DC high-efficiency electric vehicle (EV) charging stations to accommodate guests with electric vehicles. Please contact the hotel for parking rates and availability.
10. Is business centre available at Royal Park Hotel?
Royal Park Hotel does not have business centre. For document scanning, copying and facsimile service, please contact Front Desk for assistance and tariff details.
11. Is there a complimentary bicycle lending service?
Yes. Royal Park Hotel provides a complimentary bicycle lending service for in-house guests, allowing you to explore Sha Tin’s scenic waterfront cycling paths and riverside promenade at your own pace. Please contact the Concierge or front desk for bicycle availability and lending procedures.
12. Does Royal Park Hotel provide medicine if I am sick?
No. Due to safety purpose, the hotel will not provide medicine. You could contact the Duty Manager for information assistance if needed. The nearest hospitals are Prince of Wales Hospital and Union Hospital, which takes around 10 minutes by taxi from hotel.
Policies & Cancellations
1. What are the standard check-in and check-out times?
Standard check-in time is from 3:00 pm. Standard check-out time is by 11:00 am. Early check-in and late check-out may be available upon request and subject to room availability on the day. Additional charges may apply. Please contact the hotel in advance to arrange.
2. What is the cancellation policy?
Cancellation terms depend on the rate plan selected at the time of booking. Flexible rate plans typically allow cancellations up to 48 hours prior to arrival without penalty. Prepaid, non-refundable, and promotional rates may not permit cancellation or modification. Full cancellation terms are stated in your booking confirmation.
3. What payment methods are accepted at Royal Park Hotel?
Royal Park Hotel accepts all major credit and debit cards including Visa, Mastercard, American Express, and UnionPay. Common digital payment methods and Hong Kong Dollar cash are also accepted. A currency exchange machine is available in the lobby for foreign currency needs.
4. What is the minimum age for check-in?
Guests must be 18 years of age or older to check in independently. Guests under 18 must be accompanied by a parent or legal guardian. A valid government-issued photo identification — such as a Hong Kong Identity Card (HKID) or passport is required at check-in.
5. What are the policies for additional guests or extra beds?
Each room category has a defined maximum occupancy. Extra guests beyond the booked occupancy and extra bed requests may be subject to additional charges. The maximum number of extra beds permitted per room is one. Please notify the hotel at the time of booking so that the most suitable room type can be recommended.
6. Can a third-party check-in on behalf of the guest?
No. For security and privacy, the registered guest must be present with a valid identification document and the credit card used for booking (if applicable) to complete the check-in process.
7. Are outside food and beverages permitted to be brought into the guestrooms?
Yes, you are welcome to bring outside food and beverages to enjoy in your room. Please note that deliveries must be collected from the Concierge desk.
In order to maintain fresh air and ensure the comfort of other guests, durian is prohibited and please avoid bringing food or beverage with a strong smell.
8. Are pets permitted at Royal Park Hotel?
Royal Park Hotel is a pet-free property. Pets of any kind are not permitted to stay in the guestrooms, with the exception of certified guide dogs and registered service animals as required by applicable Hong Kong law.
9. Is Royal Park Hotel a non-smoking property?
Yes. Royal Park Hotel enforces a strict non-smoking policy throughout all indoor areas, including all guestrooms, dining venues, meeting rooms, and public spaces. Guests who smoke in guestrooms will be subject to a deep-cleaning surcharge. Please enquire at the front desk regarding designated outdoor smoking areas.
10. Can I open the window in the guestrooms?
No. Due to safety purpose, window in room is not allowed to open.
Booking & Reservations
1. How do I make a reservation at Royal Park Hotel?
Reservations can be made through our official website at www.royalpark.com.hk, by calling (852) 2601 2111, or through major online travel agencies.
2. How can I get the best rate when booking?
Royal Park Hotel offers promotional packages from time to time, including advance booking offers. Guests are encouraged to check the official website regularly for the latest accommodation promotions and booking terms. For details, please visit: https://www.royalpark.com.hk/accommodation-offers/
3. Can I request a specific room type or view?
Room type and view preferences — including river view rooms overlooking the Shing Mun River or park view rooms facing Sha Tin Central Park can be booked with supplement subject to availability while we make every effort to accommodate your preference.
4. Is a credit card or deposit required to confirm my booking?
A valid credit card is required to guarantee your reservation. Prepaid and promotional rate bookings may require full payment at the time of booking. All deposit requirements are clearly disclosed during the booking process and confirmed in your booking confirmation email.
5. What special packages and promotions are available?
Royal Park Hotel regularly offers a range of limited-time accommodation promotions on its official website. Current offers may include special booking campaigns, concert packages and early booking promotions. For details, please visit: https://www.royalpark.com.hk/accommodation-offers/
6. What member benefits are available when booking with Royal Park Hotel?
Royal Park Hotel highlights member savings through its programmes. Royal Fans offers an extra 5% off on selected room rates, while Go Royal members benefit from year-round discounts on accommodation and dining.
Dining Options
1. What dining option is available at Royal Park Hotel?
Royal Park Hotel features Sakurada Japanese Restaurant, where guests can enjoy authentic Japanese cuisine in a relaxed and welcoming setting. The menu features favourites such as sushi, sashimi and teppanyaki, making it a popular choice for both casual meals and special occasions. For details, please visit: https://www.royalpark.com.hk/dining/sakurada-japanese-restaurant/
2. Is breakfast included in my stay?
Breakfast is available with all room rates, so guests can always choose to enjoy it during their stay. For added value, some packages also include complimentary breakfast, so guests are encouraged to explore the available offers when booking. Please refer to your booking confirmation or the relevant package terms and conditions to check if breakfast is included in your reservation.
3. What makes Sakurada Japanese Restaurant special?
Sakurada Japanese Restaurant offers a uniquely immersive dining experience, combining authentic Japanese cuisine with live teppanyaki performances by highly skilled chefs. Watching your meal prepared tableside creates a memorable occasion for any visit, whether for a business dinner, date night, or family celebration. For details, please visit: https://www.royalpark.com.hk/dining/sakurada-japanese-restaurant/
4. Can I make advance restaurant reservations?
Yes. Restaurant reservations are recommended, particularly for dinner on weekends, public holidays, and peak periods. In-house guests may contact the Concierge at ext. 0 or call the restaurant directly at (852) 2694 3810 to make reservations at Sakurada.
5. Can the hotel accommodate special dietary requirements?
Yes. Our culinary teams can accommodate guests with dietary restrictions. Please notify the hotel or restaurant in advance of your visit to allow the culinary team to prepare appropriate dishes.
6. Is in-room dining or room service available?
Room service is not available at Royal Park Hotel. However, New Town Plaza is directly connected to the hotel and offers a wide variety of dining options, making it easy for guests to enjoy different cuisines nearby.
7. Does Royal Park Hotel offer event catering and private dining?
Royal Park Hotel provides event catering or private dining arrangements, including Western Wedding Package, Pawsome Tea Party and Poolside Party Package, etc. For details, please contact our hotel staff at (852) 2694 3839.
Go Royal
1. What is Go Royal?
Go Royal is a hotel loyalty programme managed by SHKP Group covering the 6 Royal Hotels (including The Royal Garden Tsim Sha Tsui, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel, ALVA HOTEL BY ROYAL and The Royal Garden Kowloon East) and their affiliated restaurants including Shikigiku Japanese Restaurant (ifc mall, Hong Kong), Sabatini Ristorante Italiano (ifc mall, Hong Kong) and Asian Delights by The Royal Garden.
Go Royal is a coalition loyalty programme with The Point. By using The Point bonus points as a loyalty currency, Go Royal Members can earn 1 The Point bonus point per every HK$1 spent at Royal Hotels or designated SHKP malls, whereas accumulated points can be used to redeem fabulous rewards.
2. How to enroll Go Royal?
Go Royal Purple (Register for free): Membership registration can be done on Go Royal App or Go Royal WeChat Mini Program. Simply download Go Royal App and follow the instruction to complete the process. Go Royal Gold (HK$1,388 annual fee): Go Royal members can use points only or cash only to upgrade their membership to Go Royal Gold by making a redemption of Gold membership through Go Royal App or Go Royal WeChat Mini Program. Go Royal members can also visit any Participating Hotel or Restaurant to upgrade their membership to Go Royal Gold.
3. What are the Go Royal membership types?
There are two Go Royal membership types: Go Royal Purple: Enjoy Go Royal member benefits immediately upon free sign-up Go Royal Gold: Unlock more benefits and get exclusive vouchers valued at over HK$2,500 with an annual fee of HK$1,388
4. Who should I reach out for support with Go Royal matters?
You may contact Go Royal Member Services Team at: Email: info@goroyal.com.hk Phone / WhatsApp: (852) 2827 8636 WeChat official account: Go Royal by SHKP (Office hours: Monday to Friday from 09:00 – 18:00, except Hong Kong public holidays)
